Frequently Asked Questions

What are your shipping options and delivery times?

We offer standard and express shipping across South Africa. Delivery usually takes 5–10 business days locally, depending on your location.

What payment methods do you accept?

We accept major credit/debit cards, EFT, and secure mobile payments. Your checkout is always encrypted for safety.

Can I return or exchange a product?

No. All customised, personalised, or made-to-order items are non-refundable and non-returnable. This includes products that feature custom text, names, images, logos, colours, or any design approved by the customer before production.

Once an order has been placed and production has begun, it cannot be cancelled, returned, or refunded, as the item cannot be resold or reused.

How can I track my order?

Once your order ships, you’ll receive a tracking link via email so you can follow your package in real time.